FAQs

This page is the home for FAQs about the SublimeDesign project.
If you have questions that are not answered below, contact Jesse Berg at jesse@thevisualleap.com or Russell Washington at ruwashington@philasd.org

This often happens after you download a Kidspiration file from the Sublime Learning Portal, and double click on it to open it. There are two reasons why this occurs: 1) You have **Kidspiration 2** loaded on your computer, and the download was created in **Kidspiration 3**. To resolve this, ask your TTL to upgrade your software. 2) Your computer, by default, tries to open a "Kidspiration" file (.KIA and .KID) with "Inspiration" software. To resolve this, see the video below: media type="custom" key="11078688"
 * KIDSPIRATION 3 file Won't Open**

Try to log on using **Firefox** browser. Sometimes there is a problem logging on with **SAFARI**. Did you type in your FULL school District Email Address? Did you use the password "Welcome1" which is case sensitive? Did you try to reset your password? Please try this, using these instructions? Still having problems, contact Jesse Berg at jesse@thevisualleap.com To reach Sublime Learning: Email support@sublimelearning.com or call Toll Free: (800) 357-0763
 * I can't access my account.**

Contact Jesse Berg at jesse@thevisualleap.com or Russell Washington at ruwashington@philasd.org
 * My school would like additional training on Sublime Learning.**

Link to EXCELLENT recorded Kidspiration webinars here: http://www.inspiration.com/webcasts/Kidspiration media type="custom" key="21297292"
 * How do I use Kidspiration Math Tools, STEM, 21st Century Skills, Early Literacy?**
 * Kidspiration Math Tools webinar:**

The math resources are aligned to the K-8 curriculum. They are aligned to Pennsylvania and Common Core Standards. The language arts and thinking skills eTeachables are appropriate for K-12. Depending on the subject matter, these resources naturally scale in complexity for older students.
 * Is this resource only for K-8?**

After launching Schoolnet, scroll down a bit and watch for the green Sublime Learning box on the right side. From this link, you can get a password if you're a new user or you can select "enter the Sublime Learning Portal here" and log in from that point.
 * Can I access eTeachables through Schoolnet?**

Some Kidspiration eTeachable templates will open in the older version, but most won't. None of the Kidspiration math files will open with Kidspiration 2. Please contact your TTL to upgrade to Kidspiration 3.
 * Can I just use Kidspiration 2 if I have an older computer?**